# Frequently Asked Questions (FAQ)

Got a question? We're here to answer! If you don't see your question here, drop us your question here.

# I don’t see any suitable library for my project, can I build my own?

Yes absolutely..! You are free to build your own development library or start from scratch to suit to your need and to suit to your hardware specifications. In fact, we are encourage you to do so, and to share with others whenever possible to enrich the community.

You just need to stick with the guidelines in the MQTT Standard Interfaces to make sure your project seamlessly connect to the platform.

# How do you help me in IoT world?

SAM Element is an IoT platform. So we help you to keep focus on your specialty building amazing sensor and devices if you are a hardware provider, or if you are a software developer, then you can keep your focus on building the best application enrich with awesome user experience. While we as a platform as a service, will provide you both with every infrasrtucture stuff from connectivity modules, data analysis, cloud storage, AI services, blockchain data storage, and many more.

# Where I can download the whitepaper?

You can download our whitepaper here.

# Where I can download the MQTT Standard Interface?

You can view SAM Element MQTT Standard Interface here.

# Any knowledge requirements to use your platform?

Overall, most of the hardest part has been taken care by out platform. However, there are some basic requirements you need to address to let you use the platform seamlessly:

Knowledge in programming.
Knowledge the basic principle of API (Application Programming Interface).
Knowledge the basic principle of MQTT protocol.

# I want to get start to adopt IoT, but I do not know where to start

Whether you are from device manufacturer, educational institution, business, or even government agency, if you like to adopt IoT faster specific to your requirement then please contact us to ask@samelement.com. We can provide you with extensive integration service.

# What is Open / Closed in device and app inclusiveness?

You can find the explanation in this article.

# Can I downgrade or upgrade my account type?

Yes you can downgrade or upgrade your account type at anytime, your account service expiration date will be adjusted and calculated in prorate.